Tom's Drive-ins - Appleton

Have loved this place as you could get a burger, pommes and a med coke for $3.

Soooo... I'm now in the '60s. Anyway... stopped at Wisconsin Ave Store yesterday evening (11/01/22) at 5:30/6pm-ish. Order a 1/2 pound burger (plate, no cheese, only meatballs). The guy who took the order repeated it as such. Paid for the sandwich, had to go ahead and wait. When the food was brought out, I checked. Apparently, cheese had on it. Drove to the front, went in at first, it was like the manager that the guy who worked the counter avoids me. (Kid looked at me twice). They finally turned around, I told them about the thing. They said they'd make a new one. In the meantime, the child ordered the ride thru to go, I said to cheese. And then he laughed. In any case, new burgers came out. I opened it to make sure it was right. NOT!!! I ordered to pay for half a money. That was clearly a 1/4 Pounder. Let them know I wasn't a happy customer. Manager says we can do it again?? I said nothing about it, just give me a refund. No offer of (were sorry that), No offer of any kind of coupon card for future use. I went to Calumet to Tom. Order the same! No problem. When the online survey thing today asked about the manager, got "in assistant manager, asked again to speak well with the manager. Asst Managerit was when it wouldn't go on the line. So... I told an assistant what happened. It's pretty sure it's ready. Apparently the lady was an assistant last night. Soooo, the guy I talked to, he was an assistant manager, which he probably had no train to talk to the assistant last night. When you go to Tom's, I strongly recommend that you go to Calumet St. Very, very disappointed about the way that this problem was dealt with in the Wisconsin Ave Store. I will probably never stop recommending this place again. Sad, this place will not last.

The first time here and we are not very local, we decided to drive thru service, courteous staff, delicious food and fast service. We're coming back! We were amazed at the line of cars that showed how we were out. 1:30 in the middle of the week, the line still seemed to move fast.

My partner and I work long shifts and sometimes we don't feel like cooking. This place is super close to us and the food is disgusting. The fries, tatertots, and corn dog bites are either over cooked or under cooked there is no in between. The cheesestickes taste like the grease hasn't been changed in a hot minute. The burgers taste too well done, and the shakes have cup pieces in them from where the original cup broke, and they just plopped it into a second cup instead of remaking it. Kids can choke on that. The only thing worth getting from there is the breaded chicken sandwiches which they replace with grilled chicken. Even on a slow day they always mess up our orders. if you call and complain they tell you they can just comp it. I worked in fast food as a young teen in high-school and ALWAYS made sure to double check the orders. We just called the Neenah one and showed our receipt and messed up order and they had it fixed in no time!!! Even when the one here in Appleton told us they would not do that. Thanks Neenah!!! If I could give 0 stars I would. Please get a handle on things. Because if health walked in you guys would be shut down.

Second time I?ve been here, food is super over cooked and hard. I?ve tried contacting them, but no response. Also even tried submitting feedback on site. Both times I?ve gotten the curd and chicken tenders. Figured it was just a mess up the last time so I?ll try ?em again. Never had issues at other locations. SO DRY AND HARD. I don?t know what they are doing at this location that?s different than the others but wow. Also this time the cheese curds breading was super weird. Must have changed the recipe cause does not taste the same. I give it a two as the customer service was good.