Chipotle Mexican Grill - Apopka

Worst location in the whole state. I live down the street so I?ve been here a million times and have NEVER had a smooth experience. I order online and my food is never ready on time, I?m talking 25 minutes past when it?s supposed to be ready. Theplace is always messy n dirty. Silverware and napkins always empty. The staff is slow, rude, and doesn?t care about anything.Just terrible. I go way out of my way to another location just to avoid this place.

This place has just gotten to be unbearable. Our pickup orders are regularly 45 mins late and they give zero apologies or acknowledgement when you stand around for over half an hour waiting for them to make your food. Also, THIS is what $10 lookslike folks this is what my bowl looked like when I took off the lid. Just terrible all around

I did an online order because it was free queso day with online or app orders only. My bag was placed on the pickup rack. I grabbed the bag, opened it to make sure my chips and queso were in the bag. For back to the hotel and I had an order for someone named Kaley. Was so irritated and frustrated. I just contacted 'chat with pepper ' and they gave me a reward for a free entree. And Kaley 's bowl said 1 out of 2, which means they screwed up her order as well. I just hate being out of town, getting off work, stopping somewhere familiar, getting back to my hotel, and then the food is wrong. So next time I guess I should check the name on my bowl as well.

I've eaten at this location many times with no complaints. However, tonight I made a mobile order and the portions of both bowls were extremely light. The bowl pictured (which I had not eaten at all when I took the picture) costed me $11.00. That is not acceptable. Quality control needs to be reviewed.

Worst situation in the whole. I live on the street, so I've been here a million times and never had a smooth experience. I order online and my eating is never ready for time, I mean 25 minutes by when it should be ready. the place is always dirty. silverware and serviettes always empty. the staff is slow, rude and cares for nothing. just terrible. I'm going out of the way to another place to avoid this place.