Bearclaw Coffee Co. - Ann Arbor

The employees pick and choose the order in which they serve the line up of cars. I waited almost 10 minutes for my turn just for the employee to take a car that just pulled up. Terrible customer service with mediocre carafe coffee that may or may not be hot and fresh.

The coffee and pastry from here was great! They also gave our puppy a nice treat, and we didn’t even ask .

The Baristas are wonderful, and are always with a smile. The coffee and drinks are especially delicious.

Love love love their coffee! We were in Ann Arbor for a football game and went there twice. I had the Cinnamon Dutch Apple Pie latte special of the day (perfect fall drink) and the Karamel Kodiak latte. Both were amazing. Highly recommend!!

I went there for the first time this week and I pulled up into the strange drive thru and was waiting there not knowing what to do or how to order. Employees keep looking out at me in the drive thru and never came out until I asked them if I'm in the right place to order. There was no one else ahead of me and no other people around. I understand if it gets busy but I was alone. I asked for extra ice in my Americano and they didn't add it, I wanted more half and half so they put it in a cup, charged me for it, but didn't tell me there was a charge for it (let people know, it's not difficult). The Americano tasted subpar and was watery. For over $5, it wasn't worth it. I will not be back.