Five Guys - Amherst

Each and every time we visit a Five Guys the experience is spot on. They have fast and friendly service, always ask if we want anything extra.

Just picked a lunch order during the busiest time I have ever seen there. The lady who was the owner or manager could have been teaching a class on customer service and the crew that was working with her were like soldiers driving the charge through the rush. Complete example of 'never let them see you sweat ' on display! After working in customer service for 25 plus years I was in awe! Great job and great food!

Delicious!!! Love that you can get as many toppings as you like! The french fries are delicious too. Plenty for 3 people in a regular sized fry.

Update: next time I let know the manager about the mistake corrected it as their guest. Good customer care! I ordered via phone a 2 littel burgers yesterday. The woman asked back cheesburger? No, simple littel burgers no cheese. I asked for lettuce tomato onions, mushrooms, ketchup mayo. Giess what? Additional pickles where in the burger which I hate, even not on the order bill. Good burgers but this attitude sad to experience at a take away.

I love my cheat days at Five Guys! Got a milkshake on my last visit. Yum! I was surprised when I looked at the menu for the milkshake add -ins! Customize the you want, with bacon as one of the options! Yep, bacon! I did not get the bacon, got the Oreo! YUM!!