Firehouse Subs Alvin Crossing

This place can take a bit to make a great sandwich, but the employees offer a wonderful conversation every time I was there. the waiting time is worth the sandwich.

We waited in line for 20 mins, at the driveway window at 8:59 and .... After waiting .... We were told that they had already cleaned the machines and are closed. I said, what time do you close? He said 9:00, and I said, it's 8:59.... He said again that they were closed. And we left. Surely this is one reason why Yelp has 2 out of 5. Potential.... But employees will break you every single time.

Made an online order and was called back a few minutes later. they were out of bacon, cheddar cheese and pepperoni. ok, no biggie I adjust our order. When I get there to pick it up, someone had taken our order and the kid at the window wanted me to take the wrong order like it was my problem someone took the wrong order. I told him no, I needed the correct order. they were just going to have to remake it. finally get my order and I'm missing a kids meal and 2 of the sandwiches were still wrong. Finally get 4 sandwiches, 2 of them with the wrong toppings and still have to ask for the rest of the kids meal. The kid just seemed so lost as what to do In such a situation. very frustrating as a customer. I ordered online so it would be ready when I got there, waited 20 minutes and STILL left with the wrong order!!

Made an online order and was called back a few minutes later. they were out of bacon, cheddar cheese and pepperoni. ok, no biggie I adjust our order. When I get there to pick it up, someone had taken our order and the kid at the window wanted me to take the wrong order like it was my problem someone took the wrong order. I told him no, I needed the correct order. they were just going to have to remake it. finally get my order and I'm missing a kids meal and 2 of the sandwiches were still wrong. Finally get 4 sandwiches, 2 of them with the wrong toppings and still have to ask for the rest of the kids meal. The kid just seemed so lost as what to do In such a situation. very frustrating as a customer. I ordered online so it would be ready when I got there, waited 20 minutes and STILL left with the wrong order!!

3 people working here and all took smoke breaks out back at the same time. 5 customers showed up while out back smoking. 2 customers left when on 1 came back in to work register. Poorly managed and no ice in ice machine. I have visited this place before and never had any issues. Staff needs to have some urgency in working here. Floors are dirty and maybe they need to be re- trained.