A&w - Aldergrove Langley

At 10:15 pm i had to wait more than three minutes at drive thru for my order. For reference i was the only one in queue. Defeated whole meaning of drive thru.

I have ordered here a breakfast bacon and egger combo in the Drive Thru. Only to drive off and get to work and notice i never even got any bacon on my egger. So disappointed. You would think they check that?

I ordered a double buddy with cheese and fries. I got home and the fries were hot but the buddy burger was at cool temp. The burger had one patty and it looked like remnants of cheese had been scraped off on the edges, with mayo and ketchup slopped in the middle.I went back to complain. The manager said she'd write my name in a book and I could let them know about it the next time I came there.I told her, I just want to have a gift card for the burger that I paid for but didn't get.She said they don't do that.I won't be back to this location.

Had a terrible experience here with my late night take out order here. I have NEVER ever received cold and soggy fries at any fast food restaurant before this. On top of that, I was charged a different amount than what was on my receipt. So I went back to the Drive thru queue, waited another 15 mins for some reason for my turn, then shared all my grievances with the Indian girl who served me earlier. She UNAPOLOGETICALLY replies that I had been actually provided with the wrong receipt. At this point, I was still feeling ok, but then I asked for a replacement for the fries, waited another 4-5 minutes, then she handed me the fries again without any sign of remorse. I drove away and parked in the restaurant's parking lot, opened the bag of fries only to find that they had actually just refried the very same order of fries to make it appear hot, which eventually got soggy and cold in the next couple of minutes. Felt very disappointed and frustrated!!

The best A&W out of any in Langley or Surrey. There food in the evening especially is always cooked to perfection so my hats off to the evening cook.