The Habit Burger Grill - Albany

Food is consistently good and the staff is attentive and nice. I've had burgers, chicken sandwiches, and salads from here and all of it has been great.

Very rude customer service from the two ladies at the cash register area today. I 've been here at the Albany location once before and there was a friendly, helpful, knowledgeable guy who took my order and answered my questions about ingredients, particularly since there are certain ingredients I cannot have. He even gave extra info I didn 't know to ask about, which I really appreciated.Not so with the rude ladies today. When a customer finished ordering from a live human at the register, I asked the lady at the register what the difference is between the veggie burger and Impossible burger. She said nothing at all, as if she didn 't even comprehend the question. Another lady said one is fake meat and the other is made from vegetables. That made no sense since they are both plant-based. She had a rude look on her face from the get-go, like she didn 't want to be bothered with a question, then she just turned her back to me. I said there 's a large price difference, so is there any other difference, and when she turned around, she gave me a rude look again. I said she doesn 't have to be rude. Then she said there are different toppings, followed by giving me this big fake smile with a sarcastic look. I was taken aback and said again she doesn 't have to be rude. She said she 's not going to take my order and to order from the machine. This is despite the previous customer ordering from the cashier who was still standing there. Then the rude lady said they 're closing, despite there being 15 minutes left before they close. Then the one who never speaks left the cash register. I never got a real answer and was left there without anyone taking an order, despite many staff being there.The Albany spot needs to get consistent in hiring knowledgeable and friendly staff, because the difference between my first time there and today were like night and day. This is especially true for people wjo may be new to the going to the chain, who have food allergies or dietary requirements such that they need to know basic ingredients. I do not recommend the Albany location. I 've been to another Habit in another city that had friendly, knowledgeable staff, so the chain itself seems fine. The food was good when I ordered before, but I did not even order this time and don 't believe they make it a welcoming place for me to want to order there again.

Asked for a specific burger, and the order was taken wrong. Didn't know the order was taken wrong as my first time to this place. I'll probably go back, but I'll use the kiosk instead of a person to get what I want.

I usually enjoy my visits to this restaurant, but today I was shocked at the state of my meal 2 stars. The burger was seriously overcooked and the fries were definitely refried to the point of dried up extra crispy sticks. I am hoping by leaving this review the staff will do a better job. They should make the food the way they would enjoy it or their family. As of now, I won't be going back.

No medium rare burgers, no cheddar cheese. It might as well be Mickey D’s. Not a real burger place.