Kuma Ani (new Scotland Avenue, Albany)

I love this places food! But their customer service has gone way way down. I have been a regular customer for 2 years ordering usually twice a month and dining in several times a year. I just attempted to order nearly $70 worth of food on Uber eats butthe order was cancelled. I called to see if part of my order was unavailable or why my order was cancelled. I was informed thatmy order was cancelled because i gave them a bad review!!!! I accidentally gave this location a 1star review on Uber eats, Inever review anything but apparently I did. I would undo that review but there is no way to do so. The woman who I spoke to wasextremely rude and said that they would not deliver to me because I had left a bad review. I explained the situation as being anaccident but she was absolutely not helpful. I can?t believe that a restaurant would farm good reviews by denying service.Utterly disappointed. I hope I can contact someone of more value tomorrow during the day shift.

Was very impressed by the size of my dish, and how they separated the toppings from the broth so the stuff didn?t get soggy. Will be back, they definitely earned a customer.

Lived here 1 year and finally tried this place. Atmosphere is good, wait staff pleasant but busy since it seemed to be only her and the rookie sushi chef or just someone they found in the back. Dumpling appetizer didn't hold together well. Had to eat itquick before the filling can fall out. Kani salad was the best part of the meal. For the sushi, let's say I won't be back. I hadthe Spicy Roll combo, spicy tuna, spicy salmon, and spicy crab. All looked like ground beef, raw. I never had ground fish at asushi restaurant. It was disgusting. I should have looked at the photos before going there. Also, if you order jasmine tea,it's not hot but from a bottle, cold.

The food is always good but tonight the waitress went above and beyond to make sure my son had a nice night out. He (3 year old) really wanted his sushi in a boat (he only got one roll), I asked assuming the answer would be no, and initially the waitressdid say no (totally understandable) but when his roll came out it was on a boat and he loved it. She also took some time to chatwith him and give him some extra attention. Definitely went above and beyond and anyone with a kid will understand theappreciation for that. Definitely come here and check the place out. Great sushi, huge poke bowls.

Dear Kuma Ani, I used to absolutely LOVE this place. All you can eat was what I came for. Service was quick, staff was friendly. I went here so often, I asked one of the staff if I could purchase one of their T-shirts. The waitress said she didn'thave any in stock in the restaurant at the moment, but she had spares at home and she was willing to run home to get one for meto purchase. I tipped her generously for that extra service, of course! They used to be the absolute BEST all u can eat sushispot around. I even bought their keychain with their logo on it. This place used to be amazing. HOWEVER. A few years back theystopped doing all-you-can eat. I don't know why, I can only assume it's because my friends and I cost them too much money withhow much sushi we ate! I'm sure the sushi is still delicious and freshly made-to-order, but I'm rating three stars anywaybecause I haven't been back since they removed the buffet. If you're reading this, please bring back all-you-can eat. I willcome back and edit my review to be 5 stars! (Plus, I need to buy a new shirt because I got so large after all the buffets I ate!I was a medium, now I'm an XL. So thanks for that! Sincerely, A huge fan, longing for the comeback of the true King of AYCESushi.