Dunkin' - Akron

Worst experience ever to start off not a single car in the lot pull up to order drinks I was visiting my daughter at the university and wanted iced tea. I ordered a pumpkin spice latte and a frozen chia. I wanted iced tea the person taking my ordersaid I could only get hot tea. I proceeded to the window to pay and asked again why I could not get iced tea. The lady tried toeducated me that the hot tea would melt the ice. You make iced coffee. I could not believe your employees would not get me aniced tea or accup with ice and the hot tea I could have made my own iced tea. I paid and went to the McDonald?s next door to getan iced tea. Unbelievable service definitely won?t stop there again

Usually never have an issue with this location but today I ordered the brown sugar flavor swirl and they didn?t even put the flavor in my drink just tasted like regular iced coffee. I went inside to ask if they could remake it and they just stared at meand told me I needed sugar and cream. After I put sugar and cream I still didn?t taste the flavor. I will not be coming back tothis location I?ll drive 5 more minutes to the one down the street.

Worst experience ever to start off not a single car in the lot pull up to order drinksI was visiting my daughter at the university and wanted iced tea. I ordered a pumpkin spice latte and a frozen chia. I wanted iced tea the person taking my order said I could only get hot tea. I proceeded to the window to pay and asked again why I could not get iced tea. The lady tried to educated me that the hot tea would melt the ice. You make iced coffee. I could not believe your employees would not get me an iced tea or accup with ice and the hot tea I could have made my own iced tea. I paid and went to the McDonald’s next door to get an iced tea. Unbelievable service definitely won’t stop there again

I cannot stand this Dunkin’ they never get my order right and they never remake my drinks. I just need to stop going here and drive 15 mins to another Dunkin. I got pumpkin and they didn’t even put pumpkin in my drink.

Asked for mocha iced coffee with creamer, had to ask twice , didn't receive cream and sugar. Also walked away from the window soon as he handed it to me.Also said pull up to the window and didn't ask if I was finished ordering . Dismissive and rude. LOL who crapped in his cereal this morning. Haven't had that experience at this location before.