Tim Hortons - Adrian

Went through the drive-through and ordered some donuts. When I got to the window, they told me they were out of the kind of donuts I wanted because they handed my order to the car ahead of me. Incompetent!

Seriously love the coffee but train your people Put the right lid on. Put the correct items in my coffee.

I placed a large order on the app to take breakfast to the salon that would be doing our hair for my daughter’s wedding. I placed the order at 6:30 am, the app said it would be ready at 6:53 am to pick up inside. I arrived on time, and the door was locked. I pulled up to the drive through window, said I have an online order. The lady screamed “ you are supposed to go to the speaker, that is what activates the order” She slammed the window shut and started preparing my order, clearly annoyed. Cars were lining up behind us, she she starting working on their orders instead. When she finally handed us our food, she said the coffee would take 30 minutes. I said I placed the order 40 minutes ago. We were late for our appointments and I went back to get the coffee later and apologized for inconveniencing her. She was extremely rude.

Overly expensive. Ordered through the app. Half my order was unavailable because their machines were down, and I was unable to have it refunded. If it wasn't available I never should have been able to order it in the first place! Customer service was terrible. I did not get what I originally came for, and I will NOT be back.Also, who the hell puts the softest, creme-filled, chocolate-glazed donut at the BOTTOM of the donut bag? Needless to say, mine was squished, with its creme and glaze more on the donuts above it than on the original donut itself. So stupid...Update: The food may not have been cooked properly, because both my bf and I got mildly sick afterwards. This place gives TH a bad name. Neither of us have had this experience at other TH locations.When I've gotten more delicious donuts from 7-Eleven, on the cheap, why would I ever come here again?

Tim Horton is ok. after a few years after Covid-19, Tim Horton's is still about the only food place still not opening its dinning area. appears to be short on help. I also did not see any help wanted signs anywhere on the building.