Portillo's - Addison

Portillo's is a Chicago classic. There is not a single bad item on the menu. I recommend starting with the Italian beef sandwich, and be sure to ask for it dry with gravy on the side so you can dip every bite.

At the last minute, they were able to accommodate our party of ten and we thoroughly enjoyed every dish.

We waited 30 minutes to receive our food after placing our order. It seems like the restaurant forgot about us and gave our order to the wrong car. It's surprising how they could make such a mistake when our car had a visible number on it. It's possible that reading is a challenge for them, or maybe even taking a simple payment. Overall, we were extremely dissatisfied and will not be returning to this restaurant.

I waited for my dinner, the guy with the black bart. only those who have no masks prepared for our eating. I don't care how he prepared our food. I will skip the details. if they see what I sold, they would probably never order their food from this place again. By the way, eating was in order, so I marked 2 stars.

This location has been the worst Portillo’s I’ve ever experienced. Not only do they happen to NEVER get orders correct, but they continue to never give the full order you pay for. Employees are so careless and have attitude when you ask for napkins since they never wipe the cups down before handing them to you. Management should focus on the lack of effort their employees provide, terribly ran location! This was my cheeseburger after waiting in a 30 minute line, and I’d show the rest if it wasn’t forgotten either!!