Papa Johns Pizza - Abingdon

We got a pizza last night. My 3 year old daughter and I have been sick to our stomach since last night. Feeling drained and sick. Staying in the bathroom for the majority of this day. This is ridiculous! I don’t know if it’s the amount of grease or if something contaminated the food or what but I do know I had 2 pieces of pizza and my stomach is still tearing up. Definitely won’t be eating here again.

Took my order 30 minutes before closing and didn't make it, when I called about it I was hung up on.

Young man behind counter was extremely pleasant and helpful!!!

I ordered Pizza back on 4/26/23!! I was advised that the order would be delivered in 45 mins,! After about 1 1/2 hours I called and the manager adv ' they where waiting on an Uber Delivery Driver my food was sotting in a window ' getting old cold?? ' I asked why PaPa Johns ' had to use an Uber Driver Logistics for the Company didn 't have and pay for there own drivers?? Something about certain days of the week they used Uber??! The manager only wanted to give a free drink? when I requested a refund? When I refused the free drink ' citing ' I wanted a refund ' he abruptly hung up on me?? ' This was quite rude ' behavior being treated like that as a Guest ' a Customer ' I later contacted the Corporate number to make the Complaint ' still with no food ' advised everything that happened ' I was supposed to get a Call back from a General Manager in 24-48 hrs ' That Never Happened! The Food showed up 2 1/2 hours later ccld ' old! I just looked at my bank statement ' see where I was still charged ' with no resolution ' Complaint was closed out ' without even reaching out to me ' to acknowledge the complaint ' much less take Accountability Responsibility! This is how a business loses revenue ' and customers! Not sure if the Health Depart needs to get involved as they think it is ok ' to deliver food that has been left out to spoil ' and get cold! All the way around ' I will be using ' Domino 's from now on ' Who has a Very Friendly Staff ' Delivers Hot Food On Time ' Has a Tasty Menu ' Recipes! As for the Refund PaPa Johns was supposed to provide ' I 'm still waiting ' for Regional or District Manager on second req ' today to reach out ' after initial request was utterly ignored closed out ' w/o my permission!! Terrible business practice! This is the first only time I have ordered or dealt with this location! I 'm sure other Customers are being treated like this as well.. Sad ' they llost a Future Customer s !! There is a phrase called Zero ' Tolerance ' For a Reason!

I ordered Pizza back on 4/26/23!! I was advised that the order would be delivered in 45 mins,! After about 1 1/2 hours I called and the manager adv ' they where waiting on an Uber Delivery Driver my food was sotting in a window ' getting old cold?? ' I asked why PaPa Johns ' had to use an Uber Driver Logistics for the Company didn 't have and pay for there own drivers?? Something about certain days of the week they used Uber??! The manager only wanted to give a free drink? when I requested a refund? When I refused the free drink ' citing ' I wanted a refund ' he abruptly hung up on me?? ' This was quite rude ' behavior being treated like that as a Guest ' a Customer ' I later contacted the Corporate number to make the Complaint ' still with no food ' advised everything that happened ' I was supposed to get a Call back from a General Manager in 24-48 hrs ' That Never Happened! The Food showed up 2 1/2 hours later ccld ' old! I just looked at my bank statement ' see where I was still charged ' with no resolution ' Complaint was closed out ' without even reaching out to me ' to acknowledge the complaint ' much less take Accountability Responsibility! This is how a business loses revenue ' and customers! Not sure if the Health Depart needs to get involved as they think it is ok ' to deliver food that has been left out to spoil ' and get cold! All the way around ' I will be using ' Domino 's from now on ' Who has a Very Friendly Staff ' Delivers Hot Food On Time ' Has a Tasty Menu ' Recipes! As for the Refund PaPa Johns was supposed to provide ' I 'm still waiting ' for Regional or District Manager on second req ' today to reach out ' after initial request was utterly ignored closed out ' w/o my permission!! Terrible business practice! This is the first only time I have ordered or dealt with this location! I 'm sure other Customers are being treated like this as well.. Sad ' they llost a Future Customer s !! There is a phrase called Zero ' Tolerance ' For a Reason!