Tropical Smoothie Cafe - Winchester

The food and smoothies are great, when they get your order correct. More than half the time (and 3 out of the last 4 times Ive ordered from them) theyve forgotten something from my order or got part of it wrong. They need to get their act together.

Since I started to go to tropical smoothie I had some really good smoothies and some not so good. I had some that tasted really watered down and not much fruity to them, even though I add the extra fruit. I ordered another day and again tasted it watered, so I told about the hired and she was very friendly, friendly and offered me to make another. she did it and it was perfect. kaitlyn is great and I appreciate her wonderful customer service and she takes care of everyone with a smile and a great presentation. anyone could use more kaitlyns in his business. thanks! update josh also makes a great work, along with some others. I just didn't get their names, but josh is always out. he coughs constantly and makes some of the best smoothies. my employees and I order every day and every time he is there, I can count on my smoothie that is on point.

Arrived here for the first time. Our visit was pleasant, could have been a tad better experience, but I will get to that shortly. First off... I want to commend the staff for the friendliness, helpfulness, and their patience for new customers. Second... The menu has a lot of options, but its very detailed, and for a couple of the items I had questions about, the staff answered them and even gave great suggestions. My wife ordered the Blimey Limey, which was a strawberry, pineapple, orange juice lime blend. And, I ordered the Island Green, it had spinach, kale, mango, pineapple banana. Both smoothies were fresh and weren't sugary. The flavors melded together really well and nothing about it was overwhelming. The thing I appreciated most about the smoothies... they were all the same size. Sometimes its nice not to have to contemplate size options. This makes the process faster and less complicated. The other thing we ordered, was the Chicken Bacon Ranch flatbread. Now, just to let you know. If you order something like this from their menu, bring your appetite. The flatbread was HUGE and STUFFED! Loads of grilled chicken, bacon, tomatoes, romaine, cheddar; all with a lite ranch that wasn't smothering it. For as much as there was, it was really well balanced. And, we really liked that. Most places give you something small and petite, but not here. This was definitely a meal in and of itself. For the price, I'm not complaining. Now, for my complaint. The location isn't an appropriate spot for this place. This place obviously drums up ALOT of business, as the line was from the side of the building, across the front of the very small shopping strip, and out onto the road coming from two different directions. Though it was dinner time and people were getting off work, the traffic to this place was holding up customers of the others stores. Even the customers that went inside TSC were waiting in the parking spots to leave. Ourselves, we waited about 20 minutes to get to order but once you order, it was only a 5 minute wait to make our payment and get our order. With that aside, this is a great place, that has great menu options, great flavors, and incredible staff. We will definitely be coming back as regulars. Even if we live an hour away.

They do a gois job keeping up just have to be patient...see below. No place to park with the long drivethrough lines the pleasant Valley Winchester location given the small strip mall location and minimal shared strip all spaces... at peak times Paisanos pizza patrons are impeded to get a parking space or leave one with the peak line of TS drive-thru cars. Always busier in the warmer months FYI They're hiring too... job hunters get your blend on! Latest parking visit...when I had to park elsewhere and walk to TS to pick up my online app order... so this effects individual online orders, walking customers and other strip.all parking patrons... and Dashers too.... something to keep in mind. More parking is needed at this location to not impede walk-in and other businesses parking patrons.. Dashers are impeded at paisanos too, that location has delivery drivers... and just like TS Paisan. Also has walk-in and eat-in patrons with minimal vustomer parking ease.

I sat in the drive thru line for almost 30 minutes with only 2 cars ahead of me. Lobby was empty. I can understand being short staffed and busy but it really just appeared to be poor management because a girl was at the window stocking lids and straws etc rather than working with the team to speed things up. No multitasking. The girl was nice enough but she was just standing there. I'm positive she couldn't have been the only one not deviating from her station. I waited in line like that once several months ago and figured it could.not possibly happen again. But it did. Never going back.