Macado's - Winchester

Great place! Great service! Great food, and a lot of it!! They’re just opening up and getting started so there are bound to be some challenges but Courtney was very helpful and everyone was so nice! Can’t wait to go back after they get settled!!

We had a great lunch. Food was delicious, service was great, and they had good options on the kids menu!

So many awesome choices!!! Food was delicious. Staff did a great job on our large party of 15 people. May be tough for limited mobility people, there are a LOTof stairs in this place.

We just got back from here after placing an online order for pickup. The woman who was at the host stand had a nasty attitude for no reason. If the website tells us a time to come pick our food up then that is what time will come to pick our food up.Instead the food was ready 20 minutes later. If they really have only one cook in the kitchen like she claims that’s fine but the way that you handle that is by telling us ahead of time so I can understand and be in the loop.When we saw Food come out 15 minutes later, we assumed it was ours, and she responded “that’s not yours.” And walked away. She shouldn’t be working in customer service if instead of setting the expectations from the beginning, she thinks it’s appropriate to be rude and condescending and laugh to herself. When I asked for a refund solely because I was done with her nasty attitude, she responded I’ll have to wait a minute either way. Her entire attitude was a joke. Re-training in customer service or finding a different job path would be a great move. That was a complete joke.

Prepare to be told “you be nice to the waiter, and they’ll be nice to you,” and then never get served when you’ve been nothing but polite since you’ve been seated. Then get a check from the bartender an hour later and have them say “we called last call,” but continue to watch them serve their friends..Food: 1/5