Hotbox Pizza - Westfield

Worst hot box. We ordered there last month for delivery and it took a hour and a half to deliver. This time they flat out just never delivered my pizza. No call nothing. They credited my charge and left me hungry with no food. Never seen anything like this in my life. How is this place even in business? Baffles me…

Went in today and had lunch, it was the best experience I’ve had in a long time. Thank you for making my day

I am not sure if this store is a separate franchise from the Carmel and Broad Ripple locations or not, but the food compared to the other two locations is just not as good. The other two locations don’t overcook their breadsticks and they are soft and hot. Every single time we order breadsticks from Westfield, they are crusty and hard. It’s so disappointing because those breadsticks are the absolute best when done correctly. I wish there was more consistency between the different locations. Westfield Hot Box, can you call Carmel or BR and get some tips? Why must you overcook the breadsticks? Or perhaps you don’t make them fresh, and they sit too long in the warmer? I don’t know, but I would be a very loyal customer if you could figure this out!!

Great pizza and the cookie was great as well I prefer it over the brownie!!

If I could put zero stars, I would this the worst pizza I ever had on my life. The restaurant was dirty, I told my son to get us drinks, and the drinking fountain was leaking. They are so unprofessional.