Smokin' Scoops - West Springfield

I went with a friend on a Sunday a few weeks ago. The customer service was so bad that I HAD TO make sure I left a review.The ice cream its self is really great. But if I ever were to come back here I would not eat inside.The employees were so rude. We received rude looks when we asked for a sample, even though on the menu it literally says ask for a sample. When we sat down to eat the two employees working sat down at a table behind us and were glaring at us. One of the employees was loudly saying “I don’t understand why people get ice cream in the winter, I would never do that” with such a bad attitude. She continued to talk about how many hours she has and that she doesn’t want to work. The ENTIRE time we were there she was just whining and complaining to her coworker. There were other customers in the store, and you could tell on the look on their faces that they were all thinking the same thing as me. Extremely unprofessional.

It pains me to write this review because I absolutely love supporting small businesses and do so every chance I get. However today I was really disappointed. My boyfriend and I made a stop to the shop because of some amazing photos of ice cream we saw online. We live in CT but decided to make the trip over because we enjoyed the concept and that's the only reason for the additional star. Upon arrival the shop was completely empty. However that didn't mean anything because it took us several minutes to even be acknowledged after walking in. We are then informed that they are out of crepes, waffle bowls, and sugar cones. It's an ice cream shop? So we decided on milkshakes. Well I attached a picture of what I supposedly ordered and what I received. Reminder it was not busy. This may have been the grossest milkshake I've ever had. It tasted like frozen milk and you could not decipher what flavor it was what so ever. Staff clearly did not want to be there and we will sadly say this will be our first and last trip.

Ice cream was delicious and amazing to watch being prepared, but, just WAY too pricey for my purse.

The ice cream tastes good. However, the service was not so good. Customer service is very important to make client come back. That's a downside for the company.

Great ice cream, the employees were super helpful! The place was clean and welcoming.