West Milford Thai

Everything was delicious and so fresh! Julie was an amazing server! She was so friendly and genuine. Always was checking on us. We were there with our 3 year old and she was great with him. He even gave her a hug when we left! Highly recommend!

Being that I’m from Florida and none of the Thai restaurants that I’ve previously visited have ever asked me for a reservation I was a bit annoyed to be greeted with a “Do you have a reservation?” And it was said with an attitude. The place is not even an expensive 1 star Michelin, expensive restaurant filled with rich people. It’s what I would call a regular Thai restaurant. Heck, McDonalds has better customer service and that says a lot! Whom appeared to be the owner, didn’t make us feel any welcomed with her whole speech as to why we needed a reservation. It was rude and annoying. She simply could have said, “Welcome. Do you have a reservation? Oh!, You don’t have one? No worries. Today we are short staffed and we have a lot of online orders coming in. There will be a 15-20 minute wait time. Do you mind waiting? Awesome! I can sit you all down and at least get your drinks and some appetizers while you wait. Where are you folks coming from so well dressed? Nice! Welcome to my restaurant. If you folks can patiently wait, I will make your visit worthwhile with a delicious banana dessert towards the end.” Now, that’s how you treat your customers! You don’t lecture them as to why they should have made a reservation. It’s rude, but then again, it’s New Jersey. You can’t expect the best from NJ people. It’s how they are. Rude! Now, besides the bad customer service, the food was indeed amazing. The Chicken Pad Thai and the Tom Kha Gai were super delicious and everything else that my family ordered was super yummy. So, overall, I’m going to give this place a 3 start for lack of good customer service. Sadly, I will definitely not come back to this place even if the food was amazing. I simply can’t stand places that lack good customer service. I’ve been to places where the food was not what I expected, but their customer service was amazing and that’s what moves me to give 5 stars. So, I hope this place can get their act together and work on their customer service. Oh! And I almost forgot. The area where we were seated was next to the cashier. We didn’t need to hear how their online ordering system was not working and how the power outage from the night before caused issues. If she could have sat us somewhere else, all of this could have been avoided. Again, poor customer service.

Best pad Thai I’ve ever had! And super clean with good service!

This is our favorite place to order take out in town. Molly the owner is very nice and knows my order by memory. The food is always consistently great! I love that they cater to Vegan/Vegetarians as well. Our go to dishes are Pad Thai w chicken broccoli and vegan Spicy eggplant w mixed vegetables tofu! The fried bananas are super yummy as well! You can’t go wrong with this place!

Just ordered takeout for the first time and every item was fantastic!! they also have extensive gluten free options which I appreciate having celiac. I’ll definitely be back here soon.