Chuck E. Cheese - West Des Moines

We had a blast!! The Grandkids had so much fun. It was crowded and we had to wait for about 10 minutes. It was worth the wait.

The children really had a great time. the only reason I give 4 stars is because it was almost unbearable hot. idk when the a.c was broken or what, but definitiw had a good time.

The lines were crazy. The price for filling a card is good but our card didn't work good. Trying to get a game to start was a pain. Employees were friendly. There were games that didn't work. The photo booth was out of order, which is sad cause that's one thing we have always loved to do.

We enjoyed having the place to ourselves for a bit late in the afternoon! The games aren't just for young kids. The photo booths are super fun too. Something for everyone. We only did games no food but pizza smelled fantastic

We ordered our pizza and cake at 2:46 (right when we got there), waited till 3:56 to ask about it since it been over an hour and was told it would be at least another 45 mins. 2 hours for a pizza and not during a typical food rush time either! We were not the only ones when we talked to other guest that had a long wait time and were not told. Also there is literally no where to sit unless you have a scheduled party again not a peak eating time either. You also can not sit next to a closet that they have tables by because kids can't see in it, which ok but yet you have another party area right by that closet you don't want kids seeing in....umm ok that does not make sense. The manager was also very condescending when telling him that I want a refund because I am not waiting 2 hours for pizza and frozen cake and was never told this/warned it could be that long when we ordered. We then could have planned more to not even stay and just go to Pizza Ranch where there is games that actually work, better pizza, more variety of food, more food, and nicer managers, for the same price or cheaper which is where we went to get food. Also you can not blame this all on COVID either because when we went here before the pandemic the service was also horrible and again it was over an hour wait for the crappy pizza. We tried again hoping it be better and because our child wanted to go but we have told her now we will just go to Pizza Ranch for all the same thrills but better.