The Jack Phillips - Waverley

I normally have an excellent time at the pub, I am a regular customer and never have any issues. I don’t want to bring the rating down for the pub but I was left shocked at my most recent trip. There was a server behind the bar I don’t want to name her on here but she was small with very short brown hair. Her attitude was extremely rude, scowling at me the whole time when I was ordering like she was disgusted with me. I didn’t feel as welcome in the pub as I normally do. I do love the rest of the staff there and it has one of the best environments and atmospheres. Please don’t let this review put you off just wanted to express my concerns so this place doesn’t get ruined.

Honestly it 's a real breath of fresh air to write a review without a but or negative response Table order from qr code on the menu was fast and efficient Food came out hot and ready to eat Place was clean and staff fast And friendly. No bad feedback as all

The duty manager on the evening of 29th August 2023 extremely abusive to a group of eight retired customers who were occupying a table near the front door. The manager held the door wide open to allow the smoke from a group of persons her was talking to outside to blow into the pub and on being asked to close the door told the group to move seats rather than apologise. On being challenged he became abusive and subsequently encourage a group of youths to harass and insult the group who were from a local Church. I was quite disgusted with the attitude and actions of the manager who is clearly unfit for his position, shocked and very upset.

Kitchen now open after refurb and ordered meal. Main meal was OK but desserts advertised as having ice cream arrived without...staff member explained that there was no ice cream left, no offer of a refund/discount and had to check with manager if there was any custard and a small quantity was provided. Not a great customer experience and a few yards opposite the pub was a late night store (Kendrews) that has ice cream.

I ordered the 8 ounce sirloin steak with mashed potato. Although the steak was a little bit tough it was tasty. The mashed potato was gloopy and ice cold and left so long in the pot even had skin on the top it was really awful. This is not the first time I’ve had such terrible mashed potatoes here . The chef really needs to learn how to cook it