Dave Buster's - Wauwatosa

Machines ate some credits without working but I didn't try to get it refunded (I'm sure they would have), one of the bartenders was not appropriately dressed for a family center, the food was mediocre.

Waited 30 minutes for bartender to even acknowledge our presence, despite there were only four couples at the bar. One of the managers were licking her fingers prior to her, bringing us our food. And she took our pickles despite them being half full we had to request them back. The bartender only checked in three times within three hours and eight minutes and twice it was due to her being flagged down by us. two couples had to move to get service from the end of the bar and when they asked her about the bad service, she said it was because she gives bad service to the last four seats at the end of the bar and if they wanted good service they needed to move to the front, or the middle of the bar, of which they did, and they still had poor service, everyone was complaining. We were in the fifth and six seats and we still had a horrible service, the worst we’ve ever had in our lives, no exaggeration. Two other couples also had to move and the third couple that was there during the night never even got to order food due to poor service. There was another couple at the bar that had to reach behind the bar and get a to go container because the bartender just would not acknowledge them, and that they were ready to go after waiting 45 minutes, we know this because we talked to all three of the couples. My significant other paid for all you can eat Wings only got to order two refills because the service was so poor and the waitress never came back and the last order we waited on took 40+ minutes because the waiter stated it was taking a long time due to the kitchen closed at 11 and I told her we put our order in at 10:40 but she stated she put it in after 11 so that’s why It was taking so long, however, there was never no apology or compensation for us having to wait this whole time, there was only three couples at the bar. If you check the cameras, the 2 hours and a half there was never more than four couples in the bar, and never more than any no more than maybe two or three couples in the restaurant this entire time, ordering anything there was no reason for the poor service. and we waited an additional 50 minutes. And then the bar tender's and waitress/staff all drank strawberry daiquiris and chilled while the couple to our right never even got to order food. This was our first time in life ever not giving tips. I always tip even with bad service, my fiancé never ever complains and he did not want to complain tonight. However, I had to do this survey and will be doing a review as well. All she received from three couples was five dollars, pitiful. worst service in the world I don’t even know if I’ll be coming back ever. Tonight was supposed to be a special fun night. Nothing but a total disappointment from Dave Buster’s. I could’ve never imagined service could be this horrible not only for one couple but for 4 different couples. Sad. Oh, and they were not able to sell 2 of the 4 $5 bites due to no queso…