Mcdonald's Restaurants - Waterloo

Look, I'm not going to give a bad review because I clearly misunderstood the ad, but seriously? I went to the restaurant expecting to get the buy 10 get 1 chicken nugget deal, like many others, thinking I would get 1 free (an extra pack of nuggets). Who offers just 1 chicken nugget? It feels like a crazy situation. This experience might just make me believe that corporations are playing with us and we are all part of a simulated world controlled by a master puppeteer manipulating us.

The staff at this restaurant is consistently friendly and efficient. The food is always served hot and fresh, and the restaurant is kept clean. Employees follow COVID protocols by wearing face masks and shields, regularly sanitizing payment areas, and displaying detailed signage. The only downside is that the self-service printers tend to break down frequently, but this seems to be more of a technology issue rather than a problem with the restaurant itself. This is a common occurrence at all McDonald's locations.

It took 4 minutes to receive 2 McDouble burgers, which was unacceptable. I have previous experience working at McDonald's, so I know the sandwiches should not take that long to make. The staff should also be more attentive to the quality of the burgers being served.

I most often come for the coffee WIFI, so I can't speak for the food. The coffee is excellent and they have enough power outlets available if you sit in the right place.I do have a complaint about the male bathroom. The toilet is often dirty and sometimes broken, and it can be in use for long periods. If they could make both bathrooms unisex that would help, but I'm not sure if the local residents are ready for that.At 11:15am the high school has lunch, so it gets very busy during this period and you can sometimes hear the table person scolding the students, and I don't blame her for it. They needed block off part of the restaurant's seating during this rush, apparently because of the misbehaviour that can happen in the back corner, so its best to avoid 11-12.

When when we received our oder, we were missing fa order of fries, missing a McDouble and the meat on my Big Mac. Who makes a Big Mac without the patties. Plus the food was completely cold. It took only 15 minutes to get to us and the food was cold.This is the second time they have screwed up our order, and it will be there last time!I do not recommend this restaurant to anyone.MCDONALD'S HAD GONE DOWN HILL FASTNever again!!!!!