The Black Swan - Warrington

Service was brittle, eating moderate, burger all 3 of them two chip shop and a tandoori. tandoori burger was very dry, chip shop burger very greasy. the potato scallop and thorn bhaji is just a gimmick and is quite pointless. the buns naturally frozen, then defroze. in the microwave. chips were good, crispy and hot.

Visited on 12/6/22 with my partner for dinner. when the waitress brought the food on our table, the waitress knocked my full glass of red wine. fortunately, I was able to catch the glass in the time that only maybe 1/3 of them spilled over the table. my dress and legs. I can accept this, as accidents happen and no harm was caused. but I was appalled not to receive an apology, she didn't even look worried that I was covered with wine. we had to ask them for something to clean up the table and my dress and were considered as an inconvenience for it. she put down the teller (in the wee went down and returned with about three serviettes, threw them on the table and left them again without apologies or helpful offer. that was nowhere near enough to delete the table and my partner had to go into the bar to ask more. we left the weeping she had spilled while our food went cold. the meals were average dry, rock hard baked on the steak pipe and soggy fishbatter on the fish and chips. I really don't like to leave bad reviews, but how many other reviews show, the service here is shocking and don't eat much better.

Was here a few times, the service atmosphere is getting bad. About 7 employees, including manager, were standing at the reception, while our waitress has always forgotten to bring the things for the children. eating is nothing special and definitiw too expensive. I went past several employees when they go back, including manager, and not one person said look back. they are the little things they want to return to a business, this is somewhere I am not in a hurry to visit again. as shameful as it is very local to me, but I would rather go on to somewhere with better service a welcome atmosphere

I have been driving past this pub for a year or so now and haven’t been in and genuinely wish I had visited sooner. Lovely atmosphere, great food, service and amazing outside area (especially for the little ones). Perfect place to celebrate my dads birthday

This was my first visit to the Black Swan after being told by previous colleagues this was a very good place to stay and eat pre-lockdown l, however my experience was very disappointing not only the food was below average and dry, but one of...the waitresses was very rude and disrespectful and told me to ‘shut up’ and she will take the order, after trying to help get the orders off my colleagues, following her comment the atmosphere was very tense and mood changed immediately, the food that came out of the kitchen was very dry and not to the standard you’d expect. I can safely say that I will not be rushing back to this place and feel this is a shame as a pub with a lovely beer garden and nice interior could be run much better than it currently is also the bar could be open a bit later as 9 pm is far too early and we felt like we had to find an alternative place to have a few drinks in the immediate vicinity.