Culver’s - Naples

The manager of the establishment offered to put my coworkers food under the heater whilst he ran out for an emergency. She went out of her way to accommodate our needs and was very kind through that process.

Let’s start with the drive-through. The call box is working, yet there’s a young lady outside before the call box creating longer lines. Why? Number two the young lady at the window did not verify my order. She only handed me my drink and said here. Number three I received my order incorrect. I proceeded to park and go in and let them know that my order was wrong and they corrected it. I asked for a manager at that point and the cashier turned around and said to someone behind him he’s asking for a manager. The manager turns around looks at me and says “what’s up” and turns back around while filling an order. I stand there awkwardly as the employees look at me and turn around and look at him awkwardly, and we all stand there awkwardly, waiting for him to turn back around to finish talking to me. It was very bizarre, condescending and rude to say the least as he was not interested in anything I had to say. About 15 seconds goes by and he turns back around and I continue to let him know why I was there to begin with. I proceeded to let him know that the young lady at the window did not verify my order and that was what created the issue with my order. The whole point of verifying the order at the window is to make sure that the representative and/or the customer did not make a mistake in the ordering before the order is fulfilled. The employees at the counter were great. The employee at the window not so much, and the young lady outside taking orders is totally unnecessary because she is creating a longer line for a short drive-through window. They do not have a lot of real estate here to line up cars. At the very least, the manager needs to be trained on respect and cordial behavior. By acknowledging the customer and facing them when you start a conversation, you remain in that position until the conversation is over is basic respect. Showing concern for the customers complaints even if you have to fake it is part of the customer service experience. Not sure if the gentleman was having a bad day or what his problem was because he was surrounded by six employees so he wasn’t shortstaffed at the front counter. I might expect this type of behavior if they were busy, but they were not busy at all. I visit Culver’s on a regular basis and most days I only eat at Culver’s or Chick-fil-A. I expect better service and better behavior hopefully in the future from this location and I hope the franchise owner does as well. Thank you.

I'm usually happier with my food here. This time, not so much. Burger was dripping with grease and was horrible. I told the manager, and they quickly made another. Wasn't impressed. But it wasn't dripping grease. The ice cream was good.

THERE WAS A HAIR IN MY FOOD MINE IS BROWN AND THE HAIR WAS BLONDE

August 18, 2024 Thank you RICK for helping with our order in Culver's this afternoon. You're friendly, polite. God bless you.