Mcdonald's - Urbandale

This is the first time I have ever rated McDonald's 5 stars. But fairs fair. First of all it was 12:05 pm as I pulled into a 6 deep double line. I know bad first impression! But I was able to order within minutes 10 to be exact. All up hill from here!Couple minutes later I was paying for my meal. Pulled up to the pickup window and handed my food. My Mcdouble and small fries were hot and showed they were prepared with love. Can't believe I just gave a McDonald's 5 stars. Fairs fair!????????????????????????

This McDonald 's is clean and the manager is one of the hardest working women I 've ever seen but they just cannot seem to understand at this location what no cheese means. They get my order wrong every time! I always make sure it comes up correctly on the order board so the problem is happening in the kitchen. Man do I hate cheese on my burgers, ick!

The staff here are so freaking nice, it makes an impression every time I stop. Hopefully they are treated well and enjoy their jobs because that's the impression I get.

This location knows how to prioritize and take care of guests properly? with a smile, even! I came here directly after not getting waited on at the 86th Street location. I had been standing at the front counter for eight minutes while the young man did everything except take my order. I was the only one at the counter. I left, came here, and not only did the folks here have me in and out in less time than i waited to get ignored at 86th Street, the young lady at the counter was multitasking between waiting on walk-in guests and talking drive-thru orders. Total rockstar! Thanks for a great experience!

Worst place I?ve ever been to!! Been there 4 or 5 times. I?ve waited after ordering at the drive thru 25 minutes to receive my order! They?ve gotten the order wrong 3 times! Went tonight ordered a crispy chicken sandwich and asked the girl at the 2nd window to throw a couple of mayo packets in the bag! She said they?ll come in the bag! Didn?t happen, most worthless place I?ve been to! You won?t see me again! You have no F-ING CLUE THERE!