Dunkin' - Tuscaloosa

Went in for donuts a was told I couldn’t be in there without a mask. But when I can back in from getting a mask the same worker didn’t have a mask on. They were also giving free donuts but charged me.

The employee said masks were required so i grabbed one and come back and she wasn’t wearing hers while getting donuts for a customer

Just a horrible place do not go to this location. Employees super rude and incompetent. Sad.

Friendly staff working as fast as they can to supply your order. Sometimes they get it wrong but always tried to make it right!

The employees were very rude. A friend and I had gone to try out this location because it was convenient for us to get food from the dining hall after, and we had gone in the building without a mask as we usually do. (In the dining halls, where this Dunkin was located, people go in without masks as it is a place to eat and drink. We were standing at the counter waiting to order, and were told to put masks on so we did. Still waiting. None of the 3 employees present were busy, so they very easily could’ve taken our order, but when one employee was asked by another if she would take our order, the employee scoffed and said “hell nah”, walked away. About a minute and a half goes by and we still had not been asked our order. Then, a girl comes and asks what we want. Even after I clearly stated what I wanted, which was very simple, she STILL got it wrong. It took over 5 minutes for a very simple coffee drink to be made, due to the fact that the employees behind the counter were idling around and gossiping. My friend and I were also made uncomfortable by an older man sitting near the counter who was harping on people about not wearing masks, so we assume he’s associated with the business. Not a good way to give a good customer experience.tldr; This location lacks good employees with satisfactory customer service skills.