Five Guys - Trussville

Great place first time trying 5 guys. We didn't know everything was separate and didn't come as a meal so we just ordered a burger a piece with a shake. Got our food which was 42 dollars and I'm like where the fries. He said you didn't order fries. I was like wow 42 dollars for a 2 burgers and a shake my wife food was undercooked so we returned it all and soon as we walked to the counter he was making us some fries on the house. She said her food was a little undercooked so he remade both our burgers and gave us plenty of fries to eat on. Great customer service will always make you come back no matter the price

Lately it seems I've been revisiting places I haven't been to in awhile. I came here for lunch on 9/5/23 right as they opened. It was me and another gentleman present.The inside was very clean and bright. The cashier was very cordial and polite while taking my order. She had a real mild demeanor and was patient.I ordered the little hamburger (all the way) All the way consisted of lettuce , tomatoes, grilled onions , grilled mushrooms, ketchup , mayo and mustard. I don't like Mayo so I skipped it. The little hamburger wasn't so little!!! It was very filling and freshly made. I also had some Cajun fries and they were amazing! It was so many fries for it to be the small size. I didn't even eat them all because it was just wayyyyyy too many fries. Fries were everywhere!! The service and food were both good. I really enjoyed this experience. This visit did not disappoint.

I like the fries a great deal. Unfortunately, even the price of the fries now has made me not want to go back! Over $7, sorry, five guys, sometimes good things come to sad end.

Walked in to get my order and you could tell bro at the counter was higher than a Boeing 757. He told me it wasn’t ready so I sat down and waited 10 minutes. Went back to the counter and bro told me he thought I left the store and that they stopped making my food. 10 more minutes later I get a whistle from the counter not even a verbal notice that my food is ready. Also the food was pretty mid XD probably would’ve had better fries and a burger from McDonald’s.

Just ordered online. I didn't get the burger I requested, even though it's listed on the receipt. They charge too much to not get what I asked for. And no one answered the phone listed on the website.