Panera Bread - Troy

Other than the food being slow to come out, everything else was great. The customer service and the inside is updated with ample space to sit without feeling to close to others.

So is it against store policy to have an employee smile? Holy moly I’ve seen more smiles at a funeral than in this brand new restaurant. Is it also to much to ask that they call your name when your order is ready too? Awesome to have cold soup because no one called my name. Half the soda selection was unavailable, dishes stacked up grossly high at the trash cans and no real direction on how this sorted deli style generic ordering system works?? I don’t know, could’ve dealt with cold soup if maybe one employee smiled??

The new building is very clean and a comfy place. I got the pick 2 with chicken noodle soup and the take chicken sandwich. Both were very good and the service was very quick.

Sat in the drive through for almost 30 minutes, order was incorrect, staff refused to give me a receipt. “Remade” my sandwich, I get home and I was given a piece of burnt bread, a slice of onion, a tomato, and a piece of lettuce for what was supposed to be a Mediterranean veggie sandwich.

This review is just for the drive-thru. I'm a member of the Sip Club and I was out and about during my lunch hour today so I figured I would try the new Panera. I used to go here a lot when it was TCF so I was super curious to see what modifications they had made to the building. There is parking both in the front and in the back and the drive-thru is in the back where the TCF drive-thru used to be, although of course it's now just one line and not three or four. There was only one car in front of me and it took maybe about 5 to 10 minutes to get through the line for some reason. I ordered an apple lemonade and when I reached the pickup window, the employee was apologetic about the wait and actually gave me a free cookie because of it which was super nice of her. Unfortunately I realized later they had given me a strawberry kiwi lemonade, i believe, instead of the apple one, but it's still tasty so that's fine. I did not get the chance to check out the interior of this one but I probably will at some point. Giving it a tentative four stars at this point despite the flavor mix up because I was impressed by the free cookie.