Hat Trix And Grill - Town of Hamburg

Going to be in town 8/3/24 and really want to check this place out but according to reviews there's a real problem with the wait staff right now. I hope they get it together I hope whomever needs to sees this.

Went there first dinner and drinks. Food was decent. After the waitress gave the bill she disappeared. Had to go to the bar to pay the bill. I cam see why the place was empty on a gorgeous Saturday night

Great service, great food and a great time all in one!!

Stopped in 7-28 around 5 to grab some food as we were told to check this place out by a few people. Walked in and sat at the bar. Young gentlemen behind the bar after a few greeted us and got us drinks. We ordered food fries, deep fried pickles and a double order of wings. Pickles and fries came out and were ok. Fries were way over cooked. Waited forever to get another drink. Seems you have to be a regular to get any service. We waited and waited for the wings we ordered. The guy that served us I guess cashed out and went and sat at a table. He was enjoying wings we still never got them. The blonde behind the bar walked past up 10 times we had empty cups and our food was gone mind you still no wings. She finally goes did you need anything and we were like you know what were all set. This was 45 min atleast since we ordered food. She walks away after 5 min she's like did you want your check we said yes we get the bill and the wings were on there took another 5 min to get her attention to tell her we never got the wings she giggles and said I guess I can take them off the bill. Then goes I can have them make em real fast if you want. We sat there for an hour without getting them took forever to get acknowledged I can see why it was dead in there. Maybe 7 people at yhe bar and 10 seated. I can not believe the horrible time we had which was not a good first impression. There were a couple guys sitting there said sadly this is normal. It is what it is. Sad because the place was really talked up by my friends. Management needs to get engaged In the business because the people who were working there sucked. I can not believe the horrible experience. Save your money for a place that actually wants to give you a great experience because this placed failed miserably.

Great fish fry and other foods. Love their special nights, like Mondays .50 wing night,and Tuesdays taco night,Fridays we have fun on karaoke night.