Domino's Pizza

Average pizza seems diffrent from 5 yrs ago like they changed something in the recipt

Too slow. And twice they took longer than two minutes for the delivery and they set the order completed to avoid the free pizza. Why bother starting a promotion that they do not honor.

I ordered medium thin crust Philly cheesesteak pizza and when I opened it it wasn't what I expected. Its like they put a few Philly cheesesteak on a regular cheese pizza and they charged prime price. By the way the Original pizza has white sauce Mushroom green pepper and .

I ordered medium thin crust Philly cheesesteak pizza and when I opened it it wasn't what I expected. Its like they put a few Philly cheesesteak on a regular cheese pizza and they charged prime price. By the way the Original pizza has white sauce Mushroom green pepper and ....

Terrible Experience with Customer Service and Product Quality I've been a regular customer of Domino's for years, ordering carry-out and always enjoying the pizzas. However, my latest experience was nothing short of a disaster and has made me question the brand's commitment to customer satisfaction. The Burned Pizza Incident My initial order included two pizzas, one of which was customized. When I opened the boxes at home, one pizza was completely burned and inedible. Understandably, my starving son refused to eat it. I immediately called the store to rectify the issue. They agreed to remake both pizzas, and I drove back to the store, expecting a swift resolution. Confusion and Poor Service Upon my return, I waited for over 10 minutes only to find out that they hadn't even started making the replacement pizzas. Worse, the staff seemed confused about my custom order. When the issue of the burned pizza was brought up, I was offered a flimsy excuse instead of an apology. Unprofessional Attitude What further aggravated the situation was the staff member's blatant lack of concern. Even after messing up my order twice, there was no apology or attempt to make it right. In fact, she displayed a noticeably bad attitude while remaking the pizza. To my astonishment, she turned out to be the manager. Final Thoughts For a brand that spends billions on advertising, it's disheartening to see such a lack of investment in customer service training. A simple mistake could have been easily forgiven, but the complete lack of accountability and rudeness I experienced is unacceptable. Until I see improvements in staff behavior and service quality, I cannot recommend this Domino's location to anyone. I sincerely hope the regional manager takes a look at this review and takes appropriate action.