Pollo Tropical - Tampa

Drive thru service needs improvement. The participant was not friendly and I was just filling another order. At least say thank you and come back to basics. Train your employees appropriately to ensure that top service is delivered every time. To further explain, I ordered a chicken ceasar salad with extra dressing and a drink. After leaving the pick-up window, I noticed that the lid was not even attached to the container, that could have been a disaster. But the worst wasn't any utensils. How the hell should I eat the salad?! Well, now I have to park and go physically in to get them. In addition, the salad had no crumbs and there was no extra dressage as I asked. Seriously, this is not the first problem I had here. When will companies understand that there are many possibilities, I will NOT return.

The people there are very nice they try to help as much as they can we observed at least 14 crew members plus a manager the wait was about 15 to 20 minutes which is a little long and then they were out of items weren't sure who got what lot of confusion so I think the staff needs to be retrained as well as the manager because it really wasn't that busy and lots of people standing around doing a lot of nothing which could have made it a more streamlined process for all the customers waiting like us. Food quality was about average everything tasted very starchy if that makes sense... Hopefully things get better thanks good luck.

This was a very sub par experience. The customer service was great BUT... I ordered a 1/4 chicken white meat with beans and rice. The chicken was super bony and almost meatless. It was a poor cut almost as if they were trying to save money by cutting it at a strange angle. I have never seen a chicken breast cut like that with those kind of bones it it. No beans with the rice but the manager did bring some for me so that was good. I'm still hungry so I am finishing my pringles in the car. This is the location in North Tampa near or on Del Mabry.

First time at a Pollo Tropical. Had grilled chicken, yellow rice, and black beans. Everything was actually better than I thought it was going to be! Delighted! No doubt I will be back. However, I wish there had been outdoor seating.

I always go to Pollo for dinner and let me tell you, DO NOT go past 8:30. Even though the hours are listed as closing at 10pm the team there start breaking down early. And the food is served lukewarm. Don't get me wrong, I love their food but it would be nice if they actually kept their food hot at least till 9:30.