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Bidrage med feedbackI found out that my husband had spent $250 on car insurance to help our 23-year-old son, who is a very understanding and respectful young man. This expense wasn't part of our plans; my husband had taken our son to look at a car, but they didn't realize they would need additional money for the purchase. Our son tried reaching out to his biological father for help, but unfortunately, he said that it wasn't his responsibility anymore. We had hoped his father would assist with the first insurance payment, as our son had saved up for a decent, running car. The unexpected $250 took away from our plans for a nice weekend away. However, I share this experience to highlight how Rick's exceptional customer service lifted my spirits. You never know the circumstances a person on the other end of the line might be facing. I'm balancing my time caring for my father while working part-time, and my husband has been dedicated to his job for 23 years. We were really looking forward to a break together. After some prayer and online searching, I found a hotel near our home on Hotel.com, in addition to our conversation with Rick at Toko's. We haven't had the chance to enjoy brunch or dinner at the restaurant yet, but I have no doubt that the experience will be fantastic, just like Rick! Thank you for brightening my day, and I hope we have a wonderful weekend. Best, Karen and Tony
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