Sprinkles Gelato - Southampton

Would rate 0 if I could! After negative experiences over the last few years, including hair in a waffle, I vowed never to visit a Sprinkles again. However, i thought id give it another try...bad idea! Visited a week ago. Stood at the till for almost 10 minutes and was COMPLETELY IGNORED by the 2 useless members of staff, so we walked out! Visited today asked for a menu at the till, was told to get one from a table

Visited with a friend to have a quiet chat. 10 out of 10 for that, Everything else really bad. Ice cream so sweet I could hardly eat it. Very expensive for what you got. Staff surly. Mucky tables and reluctance by staff to bother to clean them. Toilet dirty. Never again.

After being here many times before and being very good,I was surprised at how terrible it has become recently.The staff were polite enough but incredibly lazy.The only person actually working was an older lady who was struggling to motivate the staff to help her.The premises are incredibly dirty including the windows and floors especially under the tables.There was very limited ice cream available and the whipped ice cream machine was broken.The cookie dough did not come in their signature hot pan but plonked on a piece of paper,when asked I was told it was to be environmentally friendly...ummm.anyway value for money it was not and had I seen the state of the place before I paid I would not of stayed.

First time going in last night and it will be the last time as well. Service was slow and very unfriendly. I had 2 scoops of ice cream and halfway through pulled out a huge long hair. I asked for a refund which took ages for them to do and it still hasn't gone back into to my account. Just awful

They had 2 menus with 2 different prices !! We went to paid and they told us they haven’t had chance to change all menu and told us to put the old menu back on the table !?!? Over priced and rude service !!