Lobby Lounge - Santa Monica

They have a cozy lounge with some excellent cocktails and offer dinner with some great meals. an exciting addition to miramar

My daughter is attending UCLA in the fall. I am looking for routine lodging when I visit her. This hotel is located in Santa Monica within walking distance of shops, restaurants and the beach. The location is wonderful. The room itself is average. I was however extremely disappointed with the outdoor accommodations. We stayed for 4 days and the outdoor chairs were first come first serve. We made several attempts each day to get a lounge chair and not one day were we able to.

Lobby and Fig Restaurant noise was totally unacceptable due to a lack of sound absorbing carpeting. On each of my four days at the hotel, I observed people in the lobby bar and Fig Restaurant literally yelling at the person sitting next to them. I've never seen anything like this in my entire life! A chaotic atmosphere due to guest decibel levels. Piped music is far too loud, as well. I'd like to add another issue that was totally off putting. Upon checking in after a long flight, the young lady at the Front Desk informed me that my room would not be cleaned nor would my bed be made each morning. I'm 78 years old and was taught by my nanny to make my own bed every day since age four! Why would I pay $447+/night and be expected to make my own bed? This is the first time in 50 years of global (Australasian/European) business/pleasure travels that I've been told, in essence, Make your own bed I mentioned this to a few business associates in Santa Monica and they were simply aghast. While I understand California water restrictions for sheets and towels and perhaps loss of staff due to COVID and other issues, I refuse to accept that a hotel now expects guests to make their own beds, tidy their own rooms, empty their own trash, and use the same towels for a four night stay. However, the cleaning women were SUPERB in every way. Cheerful, quick, and thorough! Simply superb!! Unfortunately, on one morning when I asked for an additional bar of soap, the women told me she didn't have any soap on her cart. I mean, truly, why wouldn't the hotel supply her cart with essential guest needs, i.e., soap? She was more than willing to run to get some but time away from her routine troubled me so I told her to forget it. I bought a bar of soap at CVS that day. How does that strike you? On a brighter note, the food was superb in the Fig Restaurant; I had asked for a quiet corner because one man in our group was celebrating his 81st birthday. The manager went out of her way, quickly and efficiently, to bring us blankets and a heating element as it was a rather chilly evening. So, my two concerns for your future reputation is 1) how can the Fairmont Miramar lower guest and other ambient noise in the lobby and restaurant and 2) how can the Fairmont Miramar end the expectation of business guests, or any guests for that matter, to clean their own rooms? Very basic hospitality industry issues for management to discuss and remedy. Sheila Magee

I was there for a wedding and have stayed there before. Always a great experience. Rooms are clean and the staff is incredible and friendly. Easy access to the beach and restaurants in the area. The restaurant in the hotel is great too! Overall, it was a great stay!

Excellent service!! Comfort at it’s best!! Great location! Literally a few minutes walk to Santa Monica Pier!! Beach is across the street!! Definitely will be staying here again!!! Highly recommended!