Costa - Sandwell

Horrible service, “Manea” should be fired for raising her voice at me for asking for a Medium take away cup and snatching it away from her colleague to give a smaller one which would not fit my medium drink. Started to play victim and said i was raising my voice. I asked to speak to a manager but she ignored me and on purpose. The drink was fine, just disgusting attitude from this staff which was very embarrassing.

Stay clear ! Just came home to a parking ticket, was in Costa for 30 mins ..£100 fine to have a cuppa when a friend

Arrived to a semi full restaurant. Waited at the til for several minutes whilst a barista named Liz, who had glanced in my direction and registered I was waiting, continued to ignore me and clean the steamer. When, after about 5 minutes, I interrupted her to ask if I could place an order, she snapped that she was cleaning the steamer and if it’s not clean I won’t be having a drink. After a few more minutes of vigorously clean the sparkly clean steamer Liz then miserably took my order. Signing off her abysmal customer service with one final act, after making the drinks, Liz left them on the side cooling down rather than to alert my friend and I, who had spent some time navigating the metropolis of sticky tables to find one solitary clean one, that they were ready. Regardless of the type of the establishment there should be a basic level of customer service (I.e. greeting the customer on arrival, apologising that there might be a wait, calling over one of your colleagues who were stood in the kitchen) provided. Costa West Brom failed in every area. Oh… to add… the drinks were average

First time I popped into this branch. Was rudely served by a women ‘Charlie’ who made the coffee. Was not impressed. I asked for it to be made extra hot, told she couldn’t it would burn “her” milk. I’ve had coffee at other chains and they’ve done as requested. Considering what we’re paying. She placed it in front of me without a word. no “enjoy your drink” etc. Customer service needs work on. And staff could do with some training. Other than that the drink tasted nice.

The drinks are good and despite the shop always seeming very busy, the service is always quick and efficient.