Peet's Coffee - San Rafael

Convenient location, but very limited seating during peak hours.

The best coffee in the world. Here served with Berkeley savoir faire. Great outdoor seating. The first time I tried something called Cuban Cappuccino. Not sure on how authentic it is but it sure was good.

Peet?s Coffee on 9th st San Francisco simply the best ! Scott a Thailand supervisor is the most wonderful person ever and makes excellent coffee ????????????????????????

I still love Peet's, but the quality of drip coffee at this location has gone downhill since they hired a new manager awhile ago (1-3 years ago). The dark roast is rarely strong like at other locations, and they almost never offer the staples that I love (House Blend, Major Dickenson's, French is ok). The food selection is usually less reliable than other locations, as well. The other day I ventured to try a new flavor of dark roast (Sumatra is at least worth drinking, unlike the chocolate roasts which are almost always brewing at this location), and the creamer was out. I calmly placed the empty container on the counter and waited for it to be filled. No reaction from them, which was odd but I didn't react to the inaction. The milk ran out shortly thereafter and a man brought it to the counter in the same manner. This time they acknowledged the empty containers. Not a big deal, except that one of the baristas called me a Karen. I didn't even say or do anything, and that comment would have been inappropriate even if I had. Maybe because I was the only one wearing a mask in the room? Anyway, thank goodness for the other Peet's locations, it's just too bad that this one is closest to me. A few of the wonderful workers who have been there for the past 10 years (when it used to be amazing) have stuck around. I can only imagine how hard it is to work for the current manager.

I?m a loyal Peet?s fan for life and it?s taken me 6 out of 7 visits to this location to write this review. The culture here is atrocious. Terrible training or leadership is highly evident at this location. As you can see from many reviews posted under this location they are meant for other Peet?s, of which I couldn?t agree more. It?s hard to find a Peet?s with poor service and culture. But this location isn?t a 4 star, it really isn?t a 2 star in terms of places to enjoy what most would consider what you expect out of a craft coffee house of any kind let alone Peet?s. I wait here for 10+ minutes each time I order a drink AFTER I wait through the line and always witness sheer chaos in every direction. This morning, one of the baristas (with a coffee shop full of people) actually shouted aggressively at a lady who was grabbing for one of her drinks that apparently was ?not her drink yet? because it didn?t have the other drinks in her order placed into the carrier.. Peet?s, you really need to do better with this location. It?s a terrible representation of your brand.