Five Guys - S San Diego

Employees here are great! I was eating there when a disabled woman wandered in, they were super nice to her while keeping customers comfortable. She did get into the peanut box and had questionable hygiene so they employees quickly removed the box to make sure no other guests got the contaminated nuts. Couldn't have asked for anyone to handle it better.

PROS: cheeseburger cajun fries convenient location HUGE portions easy parking efficient staff CONS: it's still a chain haha I can't justify giving a five star Yelp rating to a chain, so I'll just dock one star. This is one of my favorite fast food chains, and the staff here is great. Will definitely come back whenever I have a craving :

Not the best option for a burger any longer for fast food. Went mid Jan, burgers are now so so. Fries also lack the typical crispiness expected. Prices are now ridiculous. $9+ for a fast food burger? Also, why does the payment credit card machine have a tip screen now? Am I expected to tip for fast food? Five guys, just pay your employees more please. $16 per hour in San Diego might be a little less compared to other chains.

Good food but this location needs to step up their customer service. When you order ahead online, they don’t make your order until you show up- so whats the point?! You end up waiting longer than if you had just ordered in store. Terrible system. Your food is NOT ready for pickup when you arrive.

The place was buzzing! The fries were delicious. The Little Hamburger came without either the pickles or tomatoes specified. The Little Bacon Cheeseburger came without the bacon or the specified mushrooms. The place needs some attention to quality control.