Hong Kong House Chinese Takeaway

I had two meat muddles and one veg but inside veg all chicken bounces and chicken while my wife eating she find out then call them they nerves say sorry or give money back they told us sending new veg send the old one back that’s all.

I’m a vegan and on certain menus they will leave out and replace with vegan friendly option. They are especially helpful and patient with my 12 yr old autistic who LOVES ordering. Angela is wonderful and also the manageress. I won’t go anywhere else!! THANK YOU FOR BEING CUSTOMER FRIENDLY!!!

Lovely food and much choice on offer here at this great takeaway place. Loved the sweet and sour chicken along with the beef chow mein along with the chicken fried rice. Two thumbs way up!

I Have ordered from there a few times now and the food is lovely and the staff are wonderful the best in bexhill by far

We have often used Hong Kong house and were pleased when we were finally able to order as the pandemic restictions were eased. We had a special birthday celebration coming up on the 17th so my wife and I invited my cousin, son and his wife for a meal in our garden on Saturday the 15th August. We ordered our meal being careful not to over order as we were watching our diet after lockdown excesses. When our dishes arrived about 7:45 we eagerly opened them up to find a rather large housefly caught in the sticky plum sauce on the surface of the duck dish. A DISCOVERY! We put this dish aside and shared out what was left. This left us feeling rather cautious about the remaining food and still a bit short of our plate. We tried to call a number of times to get a replacement, but it was always busy. The following day (Sunday we felt Hong Kong House should be made aware. When we rang, the initial reaction was 'are you sure it was us? ' We explained we ordered from them and it was delivered by them to our house. Yes, it was definitely Hong Kong House. Then we were told 'oh, I know how that happened ' (I think we do too! But no apology, or suggestion of recompense even our money back for the uneaten dish, or spoiled meal. DISAPPOINTING! So we took it round to them feeling somewhat DISMISSED and perhaps disbeleived. The response again was disinterested. We asked for our money back at least, but this was disregarded and we were told 'money back next time '. STILL no apology or recogition of an embarrassing and spoilt birthday meal. My wife 's response was 'I dont think there will be a next time. ' I would suggest if you buy any food from them, you check any sweet sauces VERY carefully. I have uploaded a picture, but it would be easy to miss flies within it. We feel totally 'diss ed ' by appalling management of their mistake: DISappointed, DISmissed, and DISgusted.