Starbucks - Rocky Mount

Thank God for this Starbucks! I was in the area for a few days for a wedding. Our schedule was so chaotic, but this Starbucks was my salvation! I ordered from them every day, sometimes twice a day, to keep myself moving through a very busy few days. I ordered ahead for myself and others, from basic to complex drinks and breakfast sandwiches. Never one had an issue or needed anything to be remade and it was always down pretty quickly. One morning they were SO busy, poor things, but you can tell they move fast and work hard.

I stopped coming to this Starbucks as frequently because it started to go downhill. I visited for the first time today in months and unfortunately it?s only gotten worse. The employees have bad attitudes, service was extremely slow and the business is absolutely filthy. A great place to go if you enjoy any of those factors. Waste of almost $14, coffees were handed to us with a greasy substance on the outside of both cups and were made poorly.

I am a Starbucks-obsessed patron. However, I wish that this wasn?t the only Starbucks around, because it is extremely disgusting and the wait is 10 minutes minimum every time. That is not an exaggeration. I have found myself going less and less because of these issues. I have had to ask for a new lid every time, as they are covered in sticky fingerprints, especially around the mouth part. Many of the employees have sticky hands and dirty fingernails, touching money, then their faces and then making drinks, scratching their heads, touching money again. I?ve never worked in a place where there weren?t clear guidelines on having good hygiene when coming to work and then having good hygiene AT work. I?m a slight germaphobe, so maybe this affects me more. But still, this place is unsanitary without my opinion of it. The majority of the employees are extremely nice and I enjoy chatting with them. That?s the only redeeming quality of this business. There are a few who call my husband and I ?Yankees? because we are from the north, which I find a little disrespectful (especially not knowing us personally). That aside, it?s really the least of my concern. The drinks are never consistent and I am always paying a different price. I?ve never had these issues so often at another Starbucks. I have had my drink made incorrectly at others a handful of times since I started frequenting the franchises in 2010. I just wish something would be done about this one, as it?s the only one nearby, other than the one at Target, which might be a better choice. I?ve never tried it. I have called this Starbucks and complained about this kindly and was met with kindness in return and apologies and promises to change, but nothing has been better; it is only getting worse.

Although the staff is friendly, this starbucks is incredibly slow and dirty. 9 out of 10 times the cups come out of the drive through with sticky messy handprints all over the lids and cups. The store inside is also not very clean and the floor is sticky, counters are gross and it could use a deep routine cleaning.

All the workers were nice (as usual) and the place was so clean! I know they're having problems with some broken machines. Hoping they'll get those fixed soon. I know that can be frustrating with the workers cuz it's not their fault. But as always my frap was delicious! Thank you!! This is my favorite Starbucks!