Arby's - Richmond

Got the BLT on the kings Hawaiian...was very pleased with my visit!

Level of customer service, exceptional. Very clean dining area.Parking: Adequate parking, with handicap accessibility

No complaints and no Qualms,This Arby 's indeed was 'da bomb '.

You would assume they literally make each item from scratch once you place your order, AND IT takes the entire staff on duty at the time. Because speed, efficiency and politeness are foreign concepts to this particular Arby 's location.I pull in to order 2 fries, with 2 vehicles in front of me and the parking lot empty. It took literally 15 MINUTES just to get to the window! Every single time.I pull up to the window, the kid has his back to the window, he 's on his cell phone, and ny fries are sitting in a bag in front of him on the counter. I had to beep my horn to get him to let me pay and hand me ny fries. Because I waited so long for the fries, I asked if they were at least hot. The manager stepped in and said, Yes, just took them out of the fryer. What she didn 't say was before they were actually finished cooking. Warm on the outside, ice cold on the inside.I will say this, the food is usually pretty good, although this time was a different story. Which is why I gave 3 stars on the food. Consistency is important.Definitely not going back. Such a shame because I live less than 2 miles away.Will make the extra drive to go to the one on Midlo instead from now on.This was during regular business hours, not rush hour, not near closing. And even worse, not the first or only time this has happened, which is why I decided to finally leave a review. This long long wait time, with no one in restaurant and only one or two cars in drive-thru is a standard for this location. It 's truly inaccessible. Owner should drive through sometime between rush hour shifts and see for themselves.

Very expensive. Forgot out sandwiches. Drive back thru. Ordered them and they parked is. Brought out the sandwiches about 10 mins later. By then fries were very cold. When I mentioned that the girl looked at me like it was crazy and what should she do about it. So I tossed the fries out the window for the birds and just at the sandwich which was also cold. No idea why I was parked 10 minutes.