Eben's Hearth - Potsdam

I actually love this place. The majority of the food they have is decent. The two stars though are for me and my ND friends. A lot of complex flavor profiles and textures that may make it difficult to find something to eat. A recent change to their menu is what lowered the stars for food. Rest assured, if you don't have food issues, you will love their food.

This place was a lot better than I expected it to be. I asked for the steak rare and it came out medium rare which is what I actually wanted. The mac and cheese was pretty good for stovetop mac. If it was baked and had some browned cheese on top it probably would have been one of the best macs I've had at a restaurant. The coleslaw was the wettest coleslaw I've ever had but once I drained it it was actually really good. Pic included for how much wet I took out of the slaw. The service was nice and speedy and the wait staff was very pleasant. The atmosphere is so so, but the things that matter went well above my expectations.

Stopped in for dinner after a ball game, got there at a few minutes before 8. Waited a few minutes while one waitress was taking someone’s order. Another waitress came over and told us they were closed. The internet and message on phone both said they close at 9, she said they just changed to summer hours and now close at 8. We were there before 8. We were weekly patrons, probably won’t be back!

The food was better than I was expecting and everyone enjoyed their food. Service wasn't bad. The main reason this place is getting docked a few starts is one its pretty dirty, the bench seat was sagging and felt like it would give way. Worst the bathroom had literally puddles of urine on the floor, it was nasty. I'm willing to try again but some major cleaning needs to happen, I just hope the kitchen was cleaner.

We went in today for lunch, myself, husband and two children. We stood at the front door by the sign that says, Please wait to be seated we stood for approximately two minutes when other dining guests who were sitting said we could just seat ourselves as some restaurants just operate like that. We went to a booth and waited. We saw another group of about 8 just being served drinks so we were being patient. At this point we 've now been sitting in the booth for approximately 8 minutes and still no one has acknowledged us and we made sure to look over. The waitress even brought food out to two tables on either side of us and still no acknowledgement. Even if they made the attempt to drop off a menu so we could start looking that would have been good but they didn 't. Again, we were more than willing to be patient but after 14 minutes total of being in the restaurant with not even a glance over or a we see you but we 'll be right over would have gave us hope. We then stood up to leave as we can only keep our young children clam for so long without getting antsy. I work in a restaurant, a simple motion or gesture goes a long way..