Pizza With Love - Poole

This company made a total mess of my daughters wedding day, I would definitely NOT recommend them. Utterly incompetent. My daughter was married at the Marine Theatre, Lyme Regis and at the time of writing, this company is still listed on their website as a, and I quote ‘trusted food partner’ under the heading, companies that we have worked with many times. This is subject to a different review, but suffice to say Pizza with Love turned up on the day late, in the pouring rain, admittedly the weather was not their fault, but they would have known the weather conditions and should have arrived earlier than the time arranged rather than later. Then, of all things, found they couldn’t get their van in to the venue! So much for a trusted food partner! Things just deteriorated from there. We had guests sitting twiddling their thumbs waiting ages for pizzas. There was no table laid out, as depicted, no condiments brought in, no labels for pizzas, no cutlery. Just a bowl of salad and a bowl of coleslaw plonked on the table, which got eaten because there was little else for our guests to have! At that point I honestly felt we’d have been better off ordering from Domino’s or some other big pizza company, at least they would have given us a discount for turning up late! Pizza with Love have admitted no responsibility for this debacle. No apology. They happily took our deposit, then didn’t do the MOST IMPORTANT thing that they actually said they would do and that was to go to the venue to see if they had proper access. Had they done this when they said they would they could have told us there and then that they were unable to cater, leaving us plenty of time to find another caterer. Between them taking the rest of the payment in full and the theatre's recommendation, how were we to know they actually couldn’t fulfil their contract with us? We did get pizzas eventually, coming in in dribs and drabs, ferried in by us, nothing presented in the way their website depicted or stated in the contract, and because this ran so late, it messed up the cake cutting, first dance and the evening buffet, as the pizzas were still coming in when the buffet opened. One job. To have checked and liaised with the theatre before hand. It would have saved my daughter and her husband a lot of stress and heartache. You DO NOT get a second chance to recreate a day that should have been perfect. I will not forgive this company nor ever recommend them. As a footnote to this, my son-in-law posted a review on their Facebook page, a couple of days ago, which was met with no apologies, a multitude of excuses and an adamant, ‘we phoned you 20 times and no one answered’. No, they phoned 4 times in quick succession before it was answered. They then changed this to 10 times. Again, no, it was 4 times. So my son-in-law posted a screen shot of the phone log proving this. The company then replied by posting a photo revealing personal phone numbers to ‘prove’ their point. Actually, it just showed that they rang 4 TIMES! This was a deliberate act and my son-in-law had no choice but to delete the post. So now if you go to their Facebook page you’ll find nothing but glowing reviews! Forgetting, just for a moment, what actually happened on the evening, and they can honestly make all the excuses they want, by not doing one simple thing beforehand and liaising with the theatre (they were booked early 2022) the evening was ruined. NOTHING can change the mess that was made of their special day, but a little bit of humility and admitting they screwed up would be at least one step in the right direction!

After hearing about Pizza with Love at a wedding open day at Moonacre, we were eager to get in touch. We met with Rachael at one of her local pop-ups, where she cooked us the most delicious pizza. As self-proclaimed pizza connoisseurs, my husband and I love trying out different restaurants all the time. We were impressed by Pizza with Love and decided to book them for our wedding. Rachael and her mum excelled on our special day, effortlessly catering to 130 guests with a buffet-style set up from their air stream. They accommodated all dietary requirements with ease and received many compliments for their delicious fresh pizzas. Rachael even prepared two pizzas for us to enjoy at our hotel, which we gratefully ate in the bath. It was a memorable and delightful experience.

The pizza at this restaurant is really good, and the service is friendly. The mother and daughter duo running the place work well together. Everything is fresh and tasty, so I highly recommend choosing this restaurant.

We were delighted to have Pizza with Love cater our socially distanced gathering at a remote farm in the countryside. The communication and cooperation before the event were excellent, and Rachael and Lisa were wonderful onsite, making sure the experience was enjoyable, delicious, and seamless. They showed genuine interest in us and our event, and the wood-fired pizzas, salads, and sides were fantastic. We highly recommend Pizza with Love for any event or gathering and would gladly hire them again.

Have now had the opportunity to enjoy Pizzas from Pizza With love on 2 seperate occasions. ABSOLUTELY marvellous with great service and friendly staff. Highly recommended.