Pinstack - Plano

The food and our server were the only highlights of this place. We had to wait 2.5 hours to bowl, even though we were initially told it would be a wait of 1 to 1.5 hours. When we finally started bowling, the lane malfunctioned nearly every time someone took their turn, which was incredibly frustrating. Despite everything, we still managed to enjoy ourselves, but we don’t plan on returning.

Where to begin...we had a reservation for 9:30 Saturday. Our dinner plans ran a bit over but my husband and his friend headed over first to check in, got a call on the way there to confirm we were still coming, he arrived 2 minutes after the call. Then it went south..quickly. The hostess went to show him into the VIP area (that we paid extra for) and there were people in our lane. She was confused (husband said she was great) He asked for the manager to see how we can get it corrected and discounted as this was a big deal because he did all this for my birthday. The manager Chris was agitated as soon as the conversation started and offered a very minimal discount with a take it or leave it attitude and when my husband responded with, this is Bull$ he proceeded to THROW MY HUSBAND OUT. No trying to make their error right, no offer of a refund (we'll take care of the charges they still proceeded to charge). When my husband tried to respond, he was just again told, to get out. I will gladly take our business elsewhere after booking a $850 evening with our friends and expecting a good time to be met with that encounter that took less than a minute to go down. And I'll make sure that everyone I know knows how they treat their potential patrons. Thankfully, we didn't let Chris ruin my birthday, we took our party to a better venue and spent our money there.

I enjoyed climbing walls and my friends played dancing cars, some play games.

Great place to have some fun with friends, coworkers or even celebrate birthdays. Their hosts are super attentive and they have great birthday packages compared to some of their competition. The Plano location is also amongst the larger ones in Dallas. And oh yeah definitely try out their platters and humongous shakes!

I recently visited Pinstack Plano with family and friends and had a great time. The customer service was amazing. When I needed a bandage, they went out of their way to find one for me. They also answered any questions I had promptly and kindly.The arcade had a wide variety of games to choose from, and the bowling alley was well-maintained. There were around 22 or 24 lanes, and each bench could seat 4 or 5 people. We played for 1.5 hours. There were several groups of adults playing in teams, and it seemed like a great place for team building.There's staff that brings your food and drinks to your table. There's also a bar on-site with good seating, I think it's a good place to grab a drink before or after your game.Overall, I would definitely recommend Pinstack Plano to anyone looking for a fun and family-friendly activity.