Dunkin' - Phillipsburg

I dont know why but for some unforseeable reason they always make our drinks way too strong with hardly any milk or ice. And not even just coffee but matcha as well. I dont know what were doing wrong

Horrible customer service messed up my beverage took it back re made it and it was still messed up only for the employee to get rude never again!!! Yeah I take back a beverage at your mess up with Covid going on definitely not a good idea completely unsanitary and unsafe and they need to wear their mask when serving patrons their beverages beyond disgusted

I used to visit this Dunkin' Donuts frequently and always ordered the same thing. Unfortunately, about every third or fourth visit, my drink would be incorrect. It's understandable for mistakes to happen occasionally, but it was happening too often. When I reached out to management about the issue, I was told to ask for a specific person to make my drink when placing my order. Instead of suggesting individual solutions, I believe the staff should be properly trained to prevent these errors. My order is simple - coffee with a flavor, cream, and sugar - and should not require special requests to be made correctly. I just want to be able to order my coffee and have it made right.

The service at this restaurant is terrible. I have been a regular customer for a couple of years now, and every time I order the same thing in the morning. The staff is rude when speaking over the loudspeaker, and they often hand me my food without putting it in a bag. Every morning, my coffee order is messed up and I am left waiting for a long time for a simple order of two egg and cheese wraps. I dread going there each morning and would go to a different Dunkin' Donuts if I could. The staff needs customer service training on how to treat customers with respect and courtesy. Beware of the rudeness at this location, it is completely unacceptable.

The tea was delicious, but the food items that were provided were stale, old, and dry. It would have been better if they had been thrown out and a refund for those items (munchkins and muffins) should have been given.