Taco Bell - Pelham

The restaurant got extremely busy right after we walked in, with probably 15 people coming in at one time plus cars in the drive thru. Dakota, David, Jacob and Bree were on top of their game and handled the crowd and busyness perfectly. They went out of their way to get me one extra taco even in the midst of the crazy crowd and were so polite and kind about it. They did an excellent job and I appreciate this staff so much!

There’s a man here who is rude, combative and argumentative. I asked to have something remade because it was poorly made and there was no meat on it. It was hands down the worst crunch wrap I’ve ever had and it’s literally the only thing I eat at TB. He started off with saying he couldn’t change anything because TB limits how much meat they can use and it affects TB costs and yadda yadda. I don’t care about costs, I don’t need someone to explain costs to me at a restaurant. I said my food was poorly made and there was no meat. I even showed him the side that was literally just a tostada and tortilla!! Thennnnn he proceeds to flip open the food at the drive thru and tears it apart and digs through it?!? While still being combative about remaking it lol. I’m not sure what he was trying to prove while deconstructing my food in front of me but it was pretty childish. When I asked why we’re even arguing when I’m just asking if they can remake it, he said “I’m not arguing.” I had to ask again if it could be remade or not and he walked off without saying a word. Not once did anyone apologize for it, but I apologized for even having to ask them to remake it. I apologized at least two to three times, but not once did they. I’m never the one who complains about anything but this interaction was worthy of a complaint. Combative people shouldn’t be in customer service, or at least shouldn’t be customer facing and he’s proof of it.

The food was good but 45 minutes wait was not. My teenage daughter placed her order at 8:40pm, she was with a group of friends who also ordered food. I came to pick her up at 9pm and food was still not ready. I finally walked in to check what is taking so long, and she was finally given her food at 9:25pm. One of the workers (young man) told me they had 30 people in the restaurant (not true) and 30 people through drive through (not true) and some door dash orders, and they are understaffed and it is very unusually busy Monday. It is a fast food place after all, I was sitting there on the parking lot and did not see that many customers walking in or driving through. My daughter also told me the workers were joking around how they forgot to place her order or accidentally skipped it again. Not acceptable. Taco Bell on Valleydale in and out within minutes.

David and Jacob are the best i’ve ever seen. I love the service and the food was amazing.

The staff’s attitude was very rude and unprofessional. They didn’t give us our drinks, ask us if we wanted sauce, and wouldn’t give us a receipt. The food was thrown together and very messy. Cheese and lettuce was falling out of the wrappers. The burrito had a fourth of it packed with ONLY sour cream, making up a good chunk of the burrito and when I bit into it, it was only sour cream. They did not include the extra steak that I paid for and asked for at the time of placing my order. The whole experience was a terrible one and I won’t be returning. It makes you concerned if they are this sloppy with basic tacos if they’re keeping to hygiene and food handling safety standards (wearing gloves, wiping down the stations to prevent cross contamination, etc. . Do not risk it, go to another place nearby that is not this Taco Bell. Their standards are clearly nonexistent.