Mcdonald's - Palatine

The auto-dru service here is getting worse, every time I come. Today, a guy has to handle where they make the order and go straight to the window to order. when I told the lady to take money, it's not fair that she doesn't know anything. then I was asked to wait in a stall. I didn't get my order and had to go in. that's terrible.

Have messed up my order every time. Ordered 2 cheeseburgers extra cheese and they gave me 2 hamburgers...

I thought McDonald's valued speed, but here the manager stands still and looks at snapchat. The cook first prepares food in gloves, and then in the same gloves sweeps the floor with a dirty broom. And then he cooks in them again.I told him to take off his gloves, so in the photo he is without them. Terrible.. dirty and disgusting. and very slowly

Past two visits food has either had bits of cartilage or small bones. I get the product is cheap, but it would be nice if I didn’t have to inspect every bite.

About 2 weeks ago our order that included 2 mocha frappes with caramel drizzle was incorrect. Was given manager on phone and given name Patty. Come to get credit today and the manager on shift says Patty hasn't worked here in 2 years. So in other words the weekend manager didn't want to deal with an unhappy customer and gave a fake name. Thankfully the manager on shift still honored the credit.