Vocelli Pizza - Oakmont

Placed 2 lunch specials for Stromboli with drinks. Delivered with no drinks, I called the store. They offered to send the driver back with the drinks or refund. I asked for a refund and was placed on hold. They got back on and said they refunded but it was the same price. I said that made no sense. The manager grabbed the phone and asked what the problem was and said the special basically gave a free drink. If that was the case then why offer a refund? I said that was

Placed online order for large cheese and pepperoni pizza at 8:32PM. They delivered the wrong pizza at around 9:30 PM. Called to ask for correct pizza to be delivered. At 10:23 PM still nothing. I called and the girl that answered the phone said she thinks it 's on it 's way. I asked her to clarify it is or isn 't on it 's way seeing it 's been nearly 2 hours. Her answer was it should be . Called back 10:35 pm. Gent on phone told me I need to be patient because other peoples

Rude workers. I asked for manager. No answer. I asked again. The guy handed phone to woman and said: You f ing talk to her . Unbelievably crass!! I told the manager I heard him . Her answer? Why are you concerned with what goes on in my store ?? I told her its not your store . My salad was nasty; old lettuce, brown. Soggy tomatoes, onions i asked for no onions . Awful salad. Never again in this creepy place!!! 3 weeks later: agan a very ude young wman who says

Ordered delivery and one of the pizzas was made wrong. I called the store to let them know and the district manager delivered a new pizza a little while later. The pizza was very good but the customer service alone deserves the 5 stars!

Ordered from Vocelli Pizza in Verona for the first time tonight and we had an overall great experience. The customer service over the phone was excellent. The person who answered our call was very helpful, offered suggestions, and a coupon discount we didn't even know about. The employee went out of his way to provide friendly, knowledgeable, and appreciated service. The delivery was also pretty quick (within 20 minutes), which is great considering that we've waited up to an