Jimmy John's - Northborough

The reduction in the amount of meat they put on their sandwiches is insane. Not worth ordering anymore.

I love JJ subs however, the customer service at this location is lacking for sure. The guy working the register didn’t seem like he wanted to take my order, maybe because I am a minority. I only think that because his body language changed as he was helping a customer after me. My suggestion is to hire more friendly and welcoming individuals if you want returning customers. Thanks.

I unfortunately have to update my review that originally was 5.My compliant is specifically about one of employees who is very rude. I’ve never seen such behavior in any restaurant/fast food that they talk sarcastic to customers. Every other person is very nice but her! And this is the 2nd time I have issues with her behavior.Please advise how I can document my complaint.PS: the 2 sandwiches I received have no number/name on them. None were packed properly in a bag, together with napkins, etc.So if I don’t get such services, what the tip is for?

Shout out to Anna, went out of her way to fix a small error. Went above and beyond to make it right.

Only cold sandwiches, but decent. 8 inch. Footlongs over $15.