Costa Coffee

I wanted a cup of tea and the staff at Coalville costa would serve me they hide in the back and last time I went in there they kept me weighting so on my way out I took a drink of diet pepci because they kept me weighting for 1hour

Needing a cuppa, we called in Coalville Costa. Everything came up good from the off. Speedy ordering, quick service from polite assistants. Clean surroundings. Decaffeinated tea available and pointed out to us on the tray. Tables cleared so a choice of tables became available to incoming customers. Outstandingly clean toilets thank you for that alone! M&S food available. A neat little range of flasks and mugs/cups for sale on the shelf near the pay point. On asking if I could possibly take a small jam jar, the assistant offered to wash it out for me. An outstanding branch of this chain, others could visit and see the standard of service on offer here. Thank you.

Such a joke to have food ordered and accepted, to be told it is being prepared for it to then be cancelled after an hour wait. Bad customer service and as a regular customer I will no longer be using.

The review which states no masks and no table cleaning is absolute nonsense. I visit pretty much every day and everyone wears a mask in the queue- even those that don’t have to because they’re eating in. The girls clean the tables regularly but if people are queueing out of the door Im guessing they were behind as they were busy. The girls are friendly and efficient and always remember regular customer orders. Nicola is a marvel how fast she works. Definitely the best Costa I’ve ever visited. Long may they continue.

We sat outside today no table cleaning piled high with pots no social distancing at all people shoving in the doorway and others trying to get out no masks nobody was safe never again