The Robin Hood - North Tyneside

Food is always amazing and big portions. Staff are so lovely and welcoming and is always a nice relaxed environment. Definitely recommend

Absolutely fantastic service with a warm welcome and the carvery was top of the shop (the gravy is to die for! . Would definitely recommend! Child and dog friendly a lovely local warm pub with a relaxed vibrant vibe

Shared a salt and chilli flat Bread with my daughter, was absolutely lovely, chips were beautiful. Will definitely be coming back

Visited for Sunday carvery which was lovely. The gammon was tasty and all the veg was fresh, none of this frozen stuff you get in chain restaurants. Reason for the 2* review is not based on the food more the customer service. We started coming back into the pub when it got took over and were so pleased as the new owners were lovely and nothing was a problem. The owner and his partner used to go out of their way to chat and make sure everything was ok. There is now a different women on the bar and I have to say she is nothing like the owners. She is miserable and abrupt to say the least. You don 't get a smile when you go to the bar to order you get a scowl and a sharp 'yes ' when it 's your turn to be served. Its such as shame as we really enjoyed coming back into the Robin Hood but the last 3 times we have been the customer service has been the same so unfortunately we won 't be coming back any time soon. I hope the owners read this and start working the bar themselves bit more as they have brilliant customer service skills.

Worst customer service ever. Walked in to pub and no one behind the bar. Became apparent that the girl outside smoking was the bar maid when she walked in and said 'yes '. Obviously wasn 't bothered we were waiting inside as she hadn 't rushed to get back in to serve us. We asked for a table and was abruptly told to 'sit where ever you want ' Went to bar to order food and was greeted abruplty again with 'Yes ' Not 'how may I help you or anything '. Ordered our food and drinks was handed the card machine without a word and given drinks. I asked for some ice in my drink and got a huff and a puff before she disappeared into the back to get some. I stood and shook my head and looked at the man stood at the bar waiting to be serve. He told me she is always like that and that 's why the place is dead. Food was served again without a word being spoken to us it was just plonked on our table. The food was delicious, piping hot and great portion sizes. The plates where not removed from our table after we had finished and where still there 20mins later even. Bar maid just stood behind bar doing nothing looking incredibly miserable. We finished our drinks and left. We regularly eat in the pub along the road who we thought had the most miserable and rude bar maid but this girl trumps her so we won 't be back which is a shame as the food was lovely.