Five Guys - New York

Classic very friendly staff very cool vibe and chill atmosphere in the middle of the city im so confused with the portions

I generally love Five Guys because I'm about the food, but I had to specifically review this store because they really shined with their personalities and service. I went there Thursday (June 22nd) around noon, I say this because I don't know the names of those working there at the time, but their smiles and friendliness taking my order and serving my food really stood out to me. Customer service is so important and I really appreciate their work ethic and attitude.

You can make your favorite burger (Caramelized onion, tomato, pickled, sauce, ... The burger is ready very quickly Delicious hamburger The fries were not crispy There are free peanuts, but they are not in a very good quality Friendly and patient staff The restaurant is busy and there is a lot of noise inside the restaurant. The staff screams when the food is ready and it's annoying.

Got a cheeseburger an fries and it was pretty tasty. They also give you a good amount of food but it is still somewhat expensive. The place wasn 't very clean either and there was food scattered all over the counter I ate at. Along with that, there was a plate of peanut shells in front of me while I was eating. The environment wasn 't great and I think you are better off taking the food and eating at Bryant Park. When I was ordering my food the cashier wasn 't too friendly either. It was my first time at Five Guys and I was unprepared when they asked about the toppings. I paused for a moment before responding hesitantly: everything I guess . Not sure if it was my tone, but the cashier seem irritated and rudely told me that I was being asked because they don 't know what I would want on my burger. That interaction ruined the rest of my experience there. I quickly finished my food and got out. I wasn 't expecting the best customer service since I know its a fast food joint but I certainly wasn 't expecting the treatment I got for the price I was paying for the food. If you 've never had Five Guys, I think you should check it out at least once. Otherwise, I don 't think this location warrants another visit. The food is too expensive and there 's nothing great about the physical location or the customer service.

Im not a huge fan of five guys to begin with but they do make a half decent burger and a far cry better than McDonald's, I stopped in to this branch before heading out for the night and was just let down in every aspect unfortunately. Service was slow and got my order wrong and then my meal was bearly room temp. I wont be back